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FREQUENTLY ASKED QUESTIONS

How is Smart different than Steam Cleaning?

 SMART is not hot water extraction!  Our low moisture system uses only 3 gallons of water in an average house compared to 30 gallons used with steam cleaning.

Because we never soak the carpet pad or subfloor, carpets dry within 30 minutes with no need to keep windows open or run fans. 

We don’t run bulky hoses through your home and we never need access to a water source. 

IS SMART'S PROCESS DIFFERENT THAN ENCAPSULATION?

Yes.  The encapsulation method uses chemicals to encapsulate the soil particles but removes very little of it and relies on the customer to remove it with repeated vacuuming. Smart’s process removes large amounts of soil during the cleaning process and is certified by the Carpet & Rug Institute (CRI) as a Deep Cleaning process.

What is the best product to remove spots?

We highly recommend Motsebocker’s Lift-Off Stain Remover. This is important because guessing using the wrong chemical formula can lock it in forever! Lift-Off spotters cannot lock in the stain.

What should I do when I have a spill?

For beverage spills that contain colors, immediately blot up with a clean towel, dilute with a little water and blot again.  Follow by using Lift-Off Stain Remover.  Unlike other spotters, Lift-Off cannot “set” a stain and it will not leave gray residues or make the spot lighter than the carpet.

How often should I clean my carpets?

1-2 times per year depending on your family size and lifestyle will help extend the life of your carpet and will keep the carpet looking it’s best.

Other ways to maintain your carpet: Remove your shoes inside,  have good walk off mats at entry points, and vacuum often!

Why do carpets get dirty quickly after they are cleaned?

Number 1 reason, Residues! Pre-sprays are concentrated cleaners and can result in more residues that attract dirt.  And did the carpet cleaners actually use a rinse before finishing? Not! Kinda like shampooing your hair and not rinsing out – yuck! That’s why SMART® never uses pre-sprays. Number 2 reason is a long drying time of hours or days. We don’t do that either, with a drying time of about 30 minutes.

Why do spots come back after it is STEAM cleaned?

Spills often travel to the back of the carpet and pad underneath where they become dry.    When steam cleaned the fiber gets cleaned but some of the spill material in the backing and pad remains, and because it is now wet, over many hours of drying it will have time to wick up into the fiber and that is why you see it again.   SMART®’s process NEVER gets the carpet backing or pad wet, so what causes the problem is eliminated.  

Are Protectants a good idea?
Only if used for the right reason. To often they are sold because you are told they are needed to prevent accelerated re-soiling. If the carpets were cleaned correctly you wouldn’t have that problem. Protectants are useful for getting longer life and achieving greater stain resistance, not to try to undue compromised results.
Is there an easy way to remove candle wax?

Yes! You’ll need an iron, wet towel, and a spray bottle with water. No hammer or chisel is required. Spray the wax area with water, put a wrung out wet towel over it, and place the hot iron on steam setting on top. After about 10 seconds the wax should have dissolved and you can wipe up with a clean towel. Repeat as necessary. That’s it!  If the candle had color then special methods are usually required to remove the color.

How long has the Static-Attraction method been used?

Since 1991. It has been used and proven on residential and commercial carpets, and in costal regions, mountains and deserts, and in some of the most challenging areas in the country, like Las Vegas Casinos and rental properties.

Does it leave a static charge?

It leaves no static charge and won’t cause shocks. It is also safe to use around computers and electronics, and even slot machines.

Does it work on all types of fibers?
Yes, virtually any type of carpet, natural or synthetic.
Can your process damage carpet?

No.  What damages fiber is dry soil that remains in the carpet which grinds away at the fiber when you walk on it. SMART®’s removal process includes using vacuuming with high performance vacuum’s for removing dry soil and the static-attraction formula removes the remaining soil that adheres to the fiber. Of course any type of carpet cleaning process can potentially damage carpet.  That’s why we spend many hours over a period of months training our field crews, and we have not had a warranty claim in over 25 years of operation.  The static-attraction process is a gentle process that removes the soil without the use of hot water, high pressure jets, and high amounts of solution and harsh chemicals commonly used in other methods.  The Carpet & Rug Institute, CRI,  also tested our process for any appearance change and we passed and are Certified as a Deep Cleaning process.

What does your service include?

HEPA rated vacuuming and perimeter edging as needed, targeting each and every spot with a with a highly effective spotter product that leaves no residues, soil removal via static-attraction soil transfer, and finishing with carpet grooming.  And absolutely no pre-sprays that would add residues.

Do you carry liability insurance for you business?
Yes, we carry a 2 million dollar liability insurance policy.
Explaining Weird Things
Sometimes carpets don’t look real clean or like new after they have been cleaned but yet are actually clean. Here are some of the reasons why.

Apparent soil or as we like to call Virtual Soil, is not soil but it has the appearance of soil.  It is due to wear.

Psychological soil is a belief, without proof, that soil is present.

Dark areas or traffic lane grey is caused by scratches or distortions. Scratches are caused by soil containing silicates which have razor-sharp edges that etch the fiber. Scratches on the fiber surface cause a dull appearance that will look like soil. You can minimize the scratches by vacuuming more often. Fiber distortion due to wear will cause light to reflect at different degrees and angles instead of uniformly, thus heightening the visual perception of soiling. This condition is referred to as matting, flaring, or tip compression. The loss of tip definition looks dramatically different from untrafficked areas such as along walls.

Shading, water marks, pooling and nap reversal are distortions which develop in the pile and are in cut pile only. According to carpet manufacturers, the cause is unknown and not considered a mill defect. Steam cleaning may temporarily improve the appearance but it always comes back.

Corn rowing occurs only in cut pile carpet and is a phenomenon in which alternating rows of tufts bend over to fill in density voids in the carpet, thus creating a row like effect at right angles to the traffic patterns. According to carpet manufacturers, this is not a mill defect.

Reflections and shadows are caused by reflections which make the carpet look light or dark due to different light sources. Examples would be: Light fixtures, shades and window coverings, reflections from shining objects such as mirrors, chrome, chair legs, and walls.

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See what your carpets look like when they are actually clean.

We know your time and money are important, so we’d like to you to issue a challenge: we are so confident that we will get your carpets the cleanest they’ve ever been, we’d like to SHOW you before you hire us. We’ll clean up to three areas, and you can decide if our unique process is the SMARTest decision you’ve ever made about your carpets. While we’re there, we’ll also provide a free measurement and estimate.